Optimize your customer care experience
Transform your service center to a profit center
Effortless customer experience
Intuitive guided customer self-service on any platform

Customer Care Orchestration

eBuilder Customer Care enables organizations to better orchestrate their customer care process driving down costs while increasing customer satisfaction and opening doors to potential new revenue streams.

Customer Care User Experience

With the eBuilder Customer Care frontend (App or webb), consumers can effortlessly access customer service – at anytime, anywhere, using any device – to solve issues, get tips and tricks, purchase spare parts and communicate with a manufacturer or service provider in a single dedicated channel.

Customer Care Commerce

With eBuilder Customer Care Commerce, the customer care process can be transformed from a cost center to a profit center, untapping new sources of revenue and exploring new marketing opportunities targeting existing customers.

Customer Care Value Network

eBuilder Customer Care integrates a ready-to-run value network spanning more than 70 countries, hundreds of service centers and thousands of points of sale for high tech consumer goods.

WHY eBUILDER?

eBuilder enables companies to streamline the customer service experience, lowering effort and maximizing customer lifecycle value.

Since our inception, eBuilder has developed cutting edge technology for after market, supply chain and customer care. Today our solutions are used by more than 500 000 users worldwide and handle more than 100 million business transactions per annum.

In little over three years, eBuilder has supported a global telecom player driving savings of more than €20 million in the after sales process alone.
Increased turn-around speed - 70%

Process visibility increase - 95%

Cost reduction - 60%

KEY FEATURES

Customer Care Orchestration

  • Intuitive 
  • Role-based  
  • Intelligent

Customer Care Commerce

  • New revenue
  • Targeted marketing
  • Upsell and cross-sell

Third party value network

  • 70+ countries
  • 300+ service centers
  • 3000+ POS

 

Explore eBuilder


Over the years, eBuilder has built a strong track record, generating process efficiency and cost savings for global companies.

Optimize your customer care experience
We see many advantages with extending customer service with a cloud service. Costs are reduced through increased efficiency, consolidation, and better control over the end-to-end process.
eBuilder Headquarters
Effortless customer experience

Here's What Our Clients Say


With eBuilder Customer Care, companies around the world are streamlining their customer care process

"We see many advantages with extending customer service with a cloud service. Costs are reduced through increased efficiency, consolidation, and better control over the end-to-end process.”

- After Sales Supply Chain Manager

 
 
 
 
 

"We currently manage more than 5 millions returns annually on eBuilder, allowing our customers full transparency of their service needs."

- Customer Care Executive