eBuilder's Order Fulfillment Cloud Process is built on 10 years experience of implementing order fulfillment supply chain solutions for customers across the world. The process spans across the entire fulfillment process from order receipt to fulfillment based on order agreements. 

The fulfillment process can be used for both Inbound (buying) and Outbound" (selling) fulfillment.

At the strategic level, eBuilder Order Fulfillment's Business Intellígence Portal enables you to manage global network KPI and follow trends, analyze and identify bottle necks. The eBuilder BI Portal is a strategic management service with an online-tool designed to consolidate a very large amount of data collected from 1000's of actors and systems across the world and turn it into simple, intuitive and powerful decision making material.

At the tactical level, the Process Monitor gives the user real-time visibility across the complete Order fulfillment process. Exceptions are identified as they occur (SLA time or condition based) and are displayed in an interactive dashboard. The user can drill down to a more detailed view on a specific actor type (e.g. a Hub or Service Center) and further down to an individual order to view its details and content. 

At the operational level, the Order Manager manages the order flow, order content, and information validations; as well as the standard order fulfillment entities with their process, events, and states. The Order Manager web interfaces consists of an Order Dashboards that, among other things, provide the ability to cross reference and search based on various criteria.

Also at the operational level, the Transport Manager takes care of automated processing of orders into shipments based on configured routing, carrier, and rules. It creates the required shipping documents for integrated carriers and sends electronic booking to the carrier. Status retrieval and integration to order status and event history are also included.

The operational  level  is further supported by the Network Optimization Manager,  a state-of-the-art network process optimization function that indexes process actors (such as warehouses, carriers, suppliers, etc.) and optimizes the path through the process based on set business rules. It works in real time for each transaction, optimizing end-to-end.