eBuilder's After Sales is built on 10 years experience of implementing after sales supply chain solutions for customers across the world.

eBuilder After Sales is a Cloud Process that incorporates the entire repair process, Repair & Return (R&R), Repair & Calibration (R&C), and Returns solutions. It provides end-to-end visibility throughout the complete cycle and includes all parties involved in the after sales flow.

eBuilder After Sales delivers a high degree of functionality through interaction with a Integration Gateway, exchanging information for return orders, authorizations and acknowledgements, stock updates, inventory specifications and sales orders, transport, pick list and repair orders, (direct to/from transport providers, warehouse and repair centres), and exemption handling.

eBuilder After Sales:

• Maximizes infrastructure investment through integration with a customer or partner's existing systems
• Provides order application and connectivity to all parties in the logistics network
• Enables total network visibility and track and trace using a customer's own reference identifiers
• Includes performance-based billing for increased quality of service
• Provides order and return placement at customer or end-customer locations
• Determines service type using defined parameters such as origin or price
• Produces fulfillment documentation, including transport labels

This gives you:

• Cost reductions through automation of business processes and early notification of opportunities to further decrease costs
• Real-time reports for immediate action and enhanced asset utilization
• Rapid implementation without compromising quality of service
• Complete independence from third party organizations
• Quick adoption to changing regulations
• Streamlined business intelligence reporting
• Improved service levels measured against agreed standards
• Tailored support 24x7