Within the Process Accelerator business area, we implement and operate comprehensive rationalization process changes and improvements using verified process mapping methods. In some of our implementations, we have been able to achieve up to 70% improvement in administrative processes. We have many years of experience in process mapping and have specific domain expertise within municipalities and federal projects. eServices is qualified to deliver process improvement from identification to implementation.

Process Accelerator - the alternative to BPR
Traditionally, the improvement of a business has been focused on mapping operational needs with the help of processes and theories around Business Process Reengineering (BPR). BPR has led to a complete overhaul of processes.

If one had chosen to build a tailor-made process support system, this would have initially matched the operational requirements quite well. However, the costs for continuously developing the system are often high and it is often not taken into account that the operations and underlying processes often or constantly change. As a result, operating processes and IT are often not synchronized.

We build processes according to business needs
Services Accelerator focuses on the business processes and how these can be driven and controlled by a process engine. In this way, the integration of operational process is governed by the business situation. Furthermore, management gets an exceptional ability to steer the entire process flow. This is what we call building e-processes.

The process engine maintains control over the process flows that the company has determined it wants to manage. When changes are approved, then the adaptations are implemented consistently throughout the process. No differences arise between processes and the system and the process is adaptable and can be controlled.

Continual evolution of processes
The process flows can be tracked in a visual model. This is called Business Activity Monitoring (BAM). It offers a unique opportunity to evaluate how a process is performing. It illuminates bottlenecks in the process flows and points out where difficulties might eventually arise that could impede an efficient flow. Management can then evaluate and determine measures to mitigate or solve these problems.

One measure could be to re-dimension the staffing around the process. Another measure could be to adjust the functions of a support system or replace it entirely. Our approach can be used to continuously improve the processes or to adapt them to new requirements. Via BAM, an organization gains an excellent overview of the operations and management gains an effective steering mechanism.