After Sales

Create Advantages with eBuilder’s After Sales Service processes

eBuilder’s after sales service processes are a natural extension to your ERP system and enable you to gain visibility, automate, and control your local or global return and repair processes.

Key Capabilities of eBuilder’s After Sales Service Processes

  • Service/return order management
  • Warranty, insurance & subscription validations
  • Central routing rules for returns
  • Inventory management and visibility of parts and swaps
  • Automated lead time management with swap
  • Logistics & swap hub management
  • Standard integrations to retailers, hubs, service centers and carriers
  • Online business rule administration interfaces
  • Available in 10+ languages

Case Studies

  • High Tech Manufacturers

    Learn how two leading mobile phone manufacturers cut lead times and conquered complexity in their after sales processes with eBuilder’s after sales service processes

  • Other Case Studies

    Learn more about how our customers benefit from our other services.

"We see many advantages with extending logistics with a cloud service. Costs are reduced through increased efficiency, consolidation, and better control over logistics" - Martin Degn, Project Leader, Alfa Laval

Key Benefits

  • Centrally driven best-practice process
  • Return prevention via smart and specific trouble shooting
  • Reduced calls / time spent at call centers
  • Reduced admin fees for warranty returns
  • Automated service network processes & administration
  • Pro-active & automated exception management
  • Automated escalations of delays
  • Automated service network processes & administration
  • Reduced lead-time
  • Integrated customer surveys
  • Real-time updates on service progress

eBuilder Statistics

  • Production in 70+ countries
  • 10+ languages
  • 40+ million service transactions managed per year
  • Average 99.97% service uptime
  • 24/7 Support
  • 12 years After Sales cloud experience
  • 100+ service centers in 60 countries
  • 22 carriers
  • If your partners are not already connected we integrate them quickly and cost efficiently

eBuilder Awards

    • 2012 Green Supply Chain Awards
    • 2012 Supply and Demand Chain Executive 100
    • 2011 EuroCloud Europe Awards
    • 2011 Green Supply Chain Awards
    • 2011 EuroCloud Sweden Awards
    • 2011 European Business Awards

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