The market for high-tech communication, media, entertainment, home, and professional products is constantly growing — fueled by new technological achievements, by the convergence of telecom and IT, by more sophisticated users, and by the pull of emerging markets.
New versions and models with new and improved customer experience hit the market with alarming frequency, driving home the message that lead time to market is crucial for market share. Technological and functional complexity swiftly increase, while the demand patterns of the end consumers are unpredictably dynamic. High tech products have become “perishable goods” that put enormous strain on the R&D, sourcing, manufacturing, distribution, and aftermarket processes.
The dexterity, lead times, and efficiency of the inbound/outbound and after sales value networks along with how innovative your R&D abilities are will determine your competitiveness, profitability, and market shares. The restructuring of the high-tech industry to meet these demands has forced high-tech manufacturers to focus on their core competencies and to outsource a large portion of the necessary value-added to partners. These partners must have the ability to consolidate generic demands and to create sufficient R&D and component-manufacturing capabilities to increase cost/benefits repeatedly during the year.
"The dexterity, lead times, and efficiency of the inbound/outbound and after sales value networks along with how innovative your R&D abilities are will determine your competitiveness, profitability, and market shares."
Distribution structures are changing drastically as e-commerce in a boundless world requires physical distribution capabilities, which through the logistic industry’s huge investments and consolidations can offer overnight deliveries to most geographical areas in the developed countries.
The greatest challenge is to manage the increased complexity in the business logic and to leverage this complexity to the advantage of the company.
Customer Care Orchestration for the manufactures Service Networks enable management to take control of the complex end-to-end business processes and automate the basic interaction between the participants in the process as well as the end-consumers.
At the same time, they shorten the lead times in value-added activities and the lead time when changing business rules and participants in the Service Network. If the lead time of change in the Service Network is longer than the change of business prerequisites, then the competitiveness of the business deteriorates.
A new paradigm for managing the extended company is urgently needed – eBuilder calls this paradigm Customer Care Orchestration. And we can deliver it. Click SOLUTION in the menu for a more detailed explanation!