The market for high-tech communication, media, entertainment, home, and professional products is constantly growing — fueled by new technological achievements, by the convergence of telecom and IT, by more sophisticated users, and by the pull of emerging markets.
New versions and models with new and improved customer experience hit the market with alarming frequency, driving home the message that lead time to market is crucial for market share. Technological and functional complexity swiftly increase, while the demand patterns of the end consumers are unpredictably dynamic. High-tech products have become “perishable goods” that put enormous strain on the R&D, sourcing, manufacturing, distribution, and aftermarket processes.
The dexterity, lead times, and efficiency of the inbound/outbound and after sales value networks along with how innovative your R&D abilities are will determine your competitiveness, profitability, and market shares. The restructuring of the high-tech industry to meet these demands has forced high-tech manufacturers to focus on their core competencies and to outsource a large portion of the necessary value-added to partners. These partners must have the ability to consolidate generic demands and to create sufficient R&D and component-manufacturing capabilities to increase cost/benefits repeatedly during the year.
The dexterity, lead times, and efficiency of the inbound/outbound and after sales value networks along with how innovative your R&D abilities are will determine your competitiveness, profitability, and market shares.
Distribution structures are changing drastically as the boundless world of e-commerce requires ultrafast physical distribution capabilities. Today the logistic industry’s huge investments and consolidations make possible overnight deliveries to most geographical areas in the developed countries.
The greatest challenge is to manage the increased complexity in the business logic and to leverage this complexity to your company’s advantage.
Customer Care Orchestration for the manufacturer’s Service Networks enables management to take control of the complex end-to-end business processes and automate the crucial interactions between the participants in the process, including the end-consumers.
This automation shortens the lead times in value-added activities, including the lead time when changing business rules and participants in the Service Network. If the lead time of change in the Service Network is longer than the change of business prerequisites, then the competitiveness of your business deteriorates.
eBuilder delivers such a solution today, Customer Care Orchestration. It is built on a new paradigm for managing the extended company—including and focusing on the end-customer. Click SOLUTION in the menu above for a detailed explanation.